The Chambers family had done their research and enrolled in what they believed was comprehensive insurance. Then, much to their surprise, their insurance company denied coverage for lifesaving treatment for their son, Josh.
Working with a patient advocate helped the Chambers make sure that a dispute over coverage did not force Josh to stop or delay treatment. Their advocate contacted the hospital billing department and explained all the efforts the Chambers family took to ensure coverage. She helped the Chambers appeal their insurance denial, partnering with Josh’s providers to argue the strongest case possible for coverage, and also helped the Chambers family find and apply for a special Medicaid program for extremely sick children.
Through this process, the Chambers learned that everyone has the right to fight for the best care. Today, Josh is healthy with no signs of disease.
